Stakeholders Share Ideas for Improving Health Quality

Labor Management Project staff recently attended two inspirational meetings with other health care providers, organizers and researchers. Here are the highlights. Improving Hospital Care Quality through Labor-Management Collaboration LMP participants and staff were an...

Nursing Home Workers Learn Strategies for Handling Aggression

In his session on how to respond to if a gunman begins to shoot people at your workplace, J. David Weidner, Director of Emergency Preparedness for the Health Care Association of New Jersey, emphasized the importance of trusting your instincts. “Run – Hide – Fight” was...

Succeeding Together: LMP Partners Improve HCAHPS Scores

An increase in patient satisfaction scores on the HCAHPS survey. Sharp decreases in the need for patients to ring call bells for help. Higher staff satisfaction scores and better teamwork. These are just some of the improvements achieved through union and management...

How DSRIP Is Helping Us Do the Right Thing

“[W]e really have a ‘sick care’ system, not a ‘health care’ system. It is not designed to help people manage chronic disease, prevent illness or support comprehensive well-being,” says 1199SEIU United Healthcare Workers East President George Gresham in the August 4...

Our Patient Centered Care Program Boosts Patient Satisfaction

When you first heard about patient-centered care, you might have wondered what it means and why it matters. You might even have wondered if it’s just the latest buzzword for something you’re already doing. After all, isn’t all the care we deliver patient-centered? But...