Jun 9, 2017
The Friday before Memorial Day weekend was a cloudy, foggy, and dreary day that threatened to dampen the unofficial start of summer. Yet the weather did not affect the mood inside a conference room at Northwell Health’s brand-new Long Island headquarters in New Hyde...
May 11, 2017
Front-line nursing home workers are often the target of resident aggression. Although the phenomenon has long been accepted as part of the job in many facilities, the repercussions can be substantial for staff, residents and employers alike. A new research bulletin...
Apr 17, 2017
Most of us have experienced the frustration of waiting long past our scheduled appointment time to see a doctor, so it’s easy to understand why patient perception of care in ambulatory settings is influenced by wait time. Research shows that patient ratings of...
Apr 17, 2017
A safety training program aimed at helping healthcare staff respond to disruptive and threatening patient behavior led to improved safety for both staff and patients, according to a recent evaluation report completed by the Labor Management Project’s research team....
Feb 11, 2017
Have you ever had the experience of waiting in an office for your doctor’s appointment, only to have someone who arrived after you called in first? If so, you are probably familiar with the feelings of confusion and annoyance that were plaguing many visitors to the...
Dec 9, 2016
Thirty employees from Good Samaritan Hospital recently departed from their normal routine to attend an all-day Patient-Centered Care (PCC) training in Suffern, New York, the last in a series of 33 sessions. They were instructed by two of their own: Care Partner Cheryl...