Succeeding Together: LMP Partners Improve HCAHPS Scores

An increase in patient satisfaction scores on the HCAHPS survey. Sharp decreases in the need for patients to ring call bells for help. Higher staff satisfaction scores and better teamwork. These are just some of the improvements achieved through union and management...

Our Patient Centered Care Program Boosts Patient Satisfaction

When you first heard about patient-centered care, you might have wondered what it means and why it matters. You might even have wondered if it’s just the latest buzzword for something you’re already doing. After all, isn’t all the care we deliver patient-centered? But...