Emergency department (ED) workers are frequently targets of violence. One recent study showed that 55 percent of ED nurses experienced physical violence and/or verbal abuse from a patient or a visitor over a single one-week period. PCTs, security, technologists,...
A visit to a hospital emergency department (ED) can be frightening, overwhelming, and confusing. Helping patients navigate the experience and providing them timely information can improve the patient experience. More than half of inpatients enter the hospital via the...
Is your emergency department overcrowded? Are people leaving without being seen? Are patients who have been admitted being boarded in the ED, awaiting beds? Do patients repeatedly return to the ED for healthcare? Overcrowding in hospital emergency departments is a...
“I have a voice now. I speak up for my members when representing them,” explained Sharon Thomas, 1199SEIU delegate and Patient Care Technician when asked how she benefited from a leadership training series that Labor Management Project (LMP) consultants provided to...
“We are in the process of trying to grow, to take what we’ve learned here and just try to get better,” said BronxCare Special Care Center’s recreational therapist Jennifer Cross at the final meeting of the Behavioral Health Learning Collaborative (BHLC) on December...
As healthcare workers know well, hospitals require a myriad of supplies for patient care–everything from gloves and syringes to surgical supplies. As health care systems consolidate, they are trending toward self-distribution operations, which allows for greater...
