Brought to you by the Labor Management Project, Partnership Matters gathers news about best practices, training opportunities, reports and more to help you keep up with the latest trends in health care delivery and labor-management partnerships.
When staff from the KP5 unit in Mount Sinai Hospital’s Women and Children Services Department gathered to be a part of a new process improvement project, the unit was known as a bit of an underdog, according to Ann Clampet. “Our unit was having difficulty reaching Press Ganey scores,” says Clampet, KP5’s Manager and Management Facilitator for the project. “We understood that we needed to become a stronger team if we were going to meet our goals consistently.” The labor management team saw this as an opportunity: an ideal chance to improve teamwork and staff satisfaction levels.
The Agency for Healthcare Research and Quality (AHRQ) is sponsoring a free three-part webinar series that details one organization’s TeamSTEPPS journey from fundamentals through sustainment, as part of the TeamSTEPPS national implementation. The first one-hour session...
The Friday before Memorial Day weekend was a cloudy, foggy, and dreary day that threatened to dampen the unofficial start of summer. Yet the weather did not affect the mood inside a conference room at Northwell Health’s brand-new Long Island headquarters in New Hyde Park, New York. The mood in the room was welcoming as jazz music filtered through the speakers and attendees exchanged greetings and hugs in anticipation of Northwell Health’s Long Island Jewish (LIJ) Forest Hills Labor Management Partnership’s Joint Leadership Retreat.
“Stigma is as big a problem as the illness itself,” said Patrick Corrigan, Distinguished Professor of Psychology at the Illinois Institute of Technology. He was speaking about mental illness at a Crain’s summit, The Future of Behavioral Health, on May 9.
Despite a failure to repeal the Affordable Care Act (ACA, also known as Obamacare) earlier this year, Republicans in Congress continue to push for an overhaul. The various versions of repeal and replace that have been put on the table, including the one passed by Congress on May 4, pose significant dangers to the health of American women.
Frontline nursing home workers are often the target of resident aggression. Although the phenomenon has long been accepted as part of the job in many facilities the repercussions can be substantial for staff, residents and employers alike. A new Research Bulletin from the Labor Management Project, “Resident-to-Staff Aggression in Nursing Homes,” explains how labor and management working together can develop an effective violence prevention program.
More than 650 attendees gathered at the Grand Hyatt in midtown Manhattan on May 5 to honor 63 registered nurses and managers during the 14th Annual Nurse of Distinction (NOD) Awards Gala. This event, also known as the Oscars for nurses, is the one night each year when 1199SEIU nurses put on their formal attire to attend the most significant celebration of nurses in New York.
The Institute for Healthcare Improvement (IHI) is hosting a free webinar about the seven most useful improvement tools (e.g. PDSA, run charts, process maps) on May 18 at 2pm.
A healthcare facility is only as good as its staff, and a new employee needs a thorough and thoughtful orientation in order to function effectively, both in their job and as part of the workplace culture. To help new staff hit the ground running, the Labor Management Project (LMP) has developed a New Employee Orientation program that covers essentials like effective communication, customer service, problem solving and managing conflict. Twelve labor and management staff from Interfaith Medical Center (IMC) recently completed a three-day train-the-trainer program on how to teach the program.
Most of us have experienced the frustration of waiting long past our scheduled appointment time to see a doctor, so it’s easy to understand why patient perception of care in ambulatory settings is influenced by wait time. Research shows that patient ratings of providers decrease as wait time increases. Lengthy wait times also influence scores on the the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS), a patient survey that some insurers tie to reimbursement and that includes the question, “How often did you see this provider within 15 minutes of your appointment time?” Here are some proven strategies for decreasing wait times and reducing the overall visit cycle time, or total time that the patient spends in the doctor’s office.