Grounded in the principles of person-centered care and working in interdisciplinary teams, our partner nursing facilities have developed new approaches to residents’ physical care, daily routines, activities, meals and more. As a result, they have seen measurable improvement in clinical outcomes, survey performance and resident, family and staff satisfaction. This case study describes our performance improvement work at one nursing home.
Our Quality Care Community (QCC) and the New Directions & Innovations Committee (NDIC) bring labor and management stakeholders together in learning forums. QCC is a partnership between the 1199SEIU Nursing Home Division and the Continuing Care Leadership Coalition, which represents not-for-profit nursing homes in New York City. NDIC was created by the Union and the Greater New York Healthcare Facilities Associations and represents for-profit facilities.