Institute for Healthcare Improvement
Kaiser Permanente, Quality Improvement Model
http://lmpartnership.org/ubt/rapid-improvement-model
Labor Management Partnership, Small Tests of Change Video
http://www.lmpartnership.org/stories-videos/mastering-small-tests-change
A Guide to Using Data for Health Care Quality Improvement
http://www.health.vic.gov.au/qualitycouncil/downloads/vqc_guide_to_using_data.pdf
Role of Statistics in Quality and Productivity Improvement
http://cqpi.engr.wisc.edu/system/files/r102.pdf
The Five Why’s Resource
http://www.mainehealth.org/workfiles/mh_pcmh/coach%20tools/5%20Whys%20Presentation%202.21.13.pdf