An increase in patient satisfaction scores on the HCAHPS survey. Sharp decreases in the need for patients to ring call bells for help. Higher staff satisfaction scores and better teamwork. These are just some of the improvements achieved through union and management collaboration at New York-area hospitals and nursing homes with the help of the Labor Management Project (LMP).
The initiatives and their results are summarized in Partnership Success Stories, a 23-page LMP report that includes quotes from management and union participants as well as graphics illustrating key outcomes.
- New York University Langone Medical Center saving over $200,000, after participating in the LMP’s Green training program, by reducing its proportion of regulated medical waste from 55% to 3%.
- Long Island Jewish Hospital—with the help of the LMP’s Infection Prevention Control program—cutting the rate of surgical site infections by 11%, methicillin-resistant staph infections by 36%, and ICU central line-associated infections by 92%.
- Kingsbrook Jewish Medical Center reducing delays in patient transport between nursing and clinical procedures from 34.9% to 12.4%.
- Call bell use decreasing by 85% on Bronx-Lebanon Hospital Center’s 15th floor after a multi-pronged initiative to improve staff responsiveness to patient needs.