Partnership Success Stories

Below is a series of success stories highlighting the outcomes of labor-management collaboration.

• Changing the Culture of Health Through Partnership
• Partnering and Problem-solving to Improve Behavioral Health Services
• Management, Union Leaders and Frontline Workers Sustain Change Together: Bronx-Lebanon Hospital Center
• Building a Sustainable Patient-Centered Care Training Program: Good Samaritan Hospital
• Reducing Patient Cycle Time in Ambulatory Care: Maimonides Medical Center, 9th Avenue Women’s Primary Care Center
• Improving the Waiting Room Experience: Montefiore Hutchinson’s Urology Department
• Decreasing Call Bells Through Purposeful Hourly Rounding & “Peer-to-Peer” Observational Feedback: The Mount Sinai Hospital, Women’s and Children’s Services – KP5 Unit
• Leveraging 5S Lean for Process Improvement: Mount Sinai Queens Hospital
• Reducing First Case Cancellations and Delays in the MRI Suite: Mount Sinai Queens Hospital
• Reducing Transport Delays from Cardiology to Radiology: Mount Sinai Queens Hospital
• Brooklyn Hospital Center decreases response times
• Jamaica Hospital improves the patient experience
• Bronx-Lebanon Hospital’s 9th floor decreases call bells and increases patient satisfaction
• The RN Labor Management Initiative helps medical-surgical units improve patient care and satisfaction through Transforming Care at the Bedside
• Bronx-Lebanon Hospital’s 15th floor increases staff responsiveness to call bells and improves communication, teamwork and work processes
• Bronx-Lebanon Hospital’s 10th floor increases staff responsiveness to call bells and improves communication, teamwork and work processes
• Mt. Sinai Queens improves responses to call lights
• Mt. Sinai Roosevelt reduces call bells and improves staff responsiveness
• Flushing Hospital Medical Center improves HCAHPS scores
• St. John’s Episcopal Hospital reduces call bells by improving staff responsiveness
• Going Green: Hospital employees receive training in sustainable “green” practices through the National Green Environment Service Worker project
• St. Barnabas improves staff responsiveness in its care transitions department
• Kingsbrook Jewish Medical Center improves its patient transport process
• Hospital staff receive training in infection prevention
• The Excellent Healthcare Workers/Excellent Parent project helps busy professionals balance work and life responsibilities
• Healthcare professionals in hospitals, nursing homes and home care agencies/subsidiaries receive electronic medical records training
• 1199SEIU United Healthcare Workers East and Mount Sinai Queens (New York) 

For a compilation of success stories from 2011 through 2015, click here.