Quality and Performance Improvement

Institute for Healthcare Improvement
IHI is a leading innovator in healthcare improvement. The IHI website provides a multitude of information about person-centered care, patient safety, cost and value, the Triple Aim and the science of improvement.

Labor Management Partnership, Small Tests of Change Video
Employees from a medical lab and emergency department discuss how small tests of change improved work processes, patient care and financial results in their organization.

5 Whys
This Mind Tools video explains how to use the 5 Whys technique, a simple tool for getting to the root of a problem.

IHI Run Chart Tool and Template (Excel)
Learn how to create a Run Chart, an indispensable tool for tracking changes in performance over time.

Run Chart Instructional Video, Part 1 (video)
This IHI video explains run chart components and rules.

Run Chart Instructional Video, Part 2 (video)
Building on Part 1, this video demonstrates how to use run charts to interpret data.

Data Collection


Data Collection Methods

Overview of Quantitative and Qualitative Data Collection Methods
This National Science Foundation resource overviews and compares qualitative and quantitative data collection methods for project evaluation.


Questionnaire Design Tip Sheet
Harvard University’s Program on Survey Research provides tips on writing survey questions.

Surveys 101
SurveyMonkey provides a comprehensive overview of best practices for designing surveys, collecting responses and analyzing data.

Focus Groups

Conducting Focus Groups
Community Toolbox explains what focus groups are, why they are used and how to run one.

Using Focus Groups for Evaluation
This University of Arizona resource explains how focus groups can be leveraged to plan and evaluate programs.

Key Informant Interviews

Conducting Interviews with Key Participants to Analyze Critical Events
Community Toolbox summarizes the why, when, and how of interviewing experts in your field of interest.

Data Analysis

Analyzing Quantitative Data for Evaluation
This brief from the Centers for Disease Control and Prevention (CDC) provides an overview of quantitative data and of how to plan and conduct quantitative data analysis.

Analyzing Qualitative Data for Evaluation
This CDC brief covers how to plan for qualitative data analysis and how to analyze qualitative data.

Data Presentation

Tips for Presenting Data
The New York State Department of Health provides tips on structuring presentations and basic rules of effective presentations.

Telling Your Story

Discovering how you can make an impact in healthcare

Telling Your Story to Create Change (PDF)

What Is Your Story Worksheet?


Mindfulness and Meditation

Relaxation techniques can enhance health by reducing stress

Meditation and Mindfulness Tips and Resources by K Simmons (PDF)


Minority Stress

Understanding and mitigating the stress caused by racial discrimination

Minority Stress and Health Fact Sheet (PDF)

A Health System’s Approach to Addressing Healthcare Outcomes Through Managing Diversity and Cultural Differences (PDF)


Other Healthcare Resources

Academy Health
Academy Health is a leading, national organization in health services and health policy research.

Advancing Excellence in America’s Nursing Homes
The Advancing Excellence campaign helps nursing homes improve quality of care and quality of life for residents.

Agency for Healthcare Research and Quality (AHRQ)
A federal agency, AHRQ’s mission is to produce evidence to make healthcare safer, higher quality, more accessible, equitable and affordable.

Beryl Institute (Patient Experience)
The Beryl Institute is dedicated to improving the patient experience through collaboration and shared knowledge.

Centers for Medicare and Medicaid Services (CMS)
CMS, a Department of Health and Human Services agency, administers the Medicare, Medicaid, Children’s Health Insurance Program and Health Insurance Marketplace.

Crain’s New York Business Health Care
Crain’s reports on health care business news and research via a daily newsletter.

Fierce Healthcare
Fierce offers a free, daily newsletter about the healthcare industry.

Kaiser Family Foundation (KFF)
KFF is non-partisan leader in national and global health policy analysis and health journalism.

Kaiser Health News (KHN)
A media outlet of the Kaiser Family Foundation, KHN provides in-depth coverage of health care policy and politics.

National Database of Nursing Quality Indicators (NDNQI)
A Press Ganey solution, NDNQI provides a national database of RN surveys that examine relationships between nursing and patient outcomes.

Paraprofessional Healthcare Institute (PHI)
The nation’s leading authority on the direct-care workforce, PHI advocates for quality direct-care jobs as the foundation for quality care.

Pioneer Network
With a mission of revolutionizing the culture of aging, Pioneer Network supports humane, consumer-driven, long-term care models.

Planetree, a not-for-profit organization, partners with healthcare institutions to advance patient-centered care.

RAND Health Care
RAND provides research and analysis on health care reform, health insurance and health information technology.

Robert Wood Johnson Foundation (RWJF)
RWJF, the nation’s largest philanthropy dedicated to health, supports research and programs that address the nation’s most critical health issues.

The Commonwealth Fund
The Commonwealth Fund conducts research and policy analysis in the areas of health care coverage and access, health care delivery, health system performance, health care costs, Medicare and others.

United Hospital Fund (UHF)
With a mission of building a more effective health care system in New York, UHF analyzes public policy related to quality, accessibility, affordability and experience of patient care.