Value-Based Payment Update

In an effort to control soaring federal healthcare spending and improve the quality of care,[i] value-based payment (VBP) models reimburse healthcare providers according to measurable performance (quality, patient experience, cost), rather than the volume of services...

Protecting Workers from Workplace Violence in the ED

Emergency department (ED) workers are frequently targets of violence.  One recent study showed that 55 percent of ED nurses experienced physical violence and/or verbal abuse from a patient or a visitor over a single one-week period. PCTs, security, technologists,...

Hourly Rounding: An Emergency Department Best Practice

A visit to a hospital emergency department (ED) can be frightening, overwhelming, and confusing. Helping patients navigate the experience and providing them timely information can improve the patient experience. More than half of inpatients enter the hospital via the...

Improving Retention by Empowering CNAs

Turnover among Certified Nursing Assistants (CNAs) in nursing homes is an enormous problem, with estimates of annual turnover ranging from 42 percent to an astounding 86 percent. CNA turnover has been linked to diminished quality of care, resident behavioral problems...

Lowering Costs and Reducing Waste at Saints Joachim & Anne

The latest case study from the Labor Management Project (LMP) research team spotlights the successful Lean improvement program completed, with the help of the LMP, at Saints Joachim & Anne Nursing Home and Rehabilitation Center. The report is the second in a...

Labor Management Consultants Step into Shoes of EVS Workers

Labor Management Project consultants Paul Padial, Francois Philippe, and Mike Shay recently shadowed environmental service workers at Maimonides hospital in order to understand more fully the work of the teams they had been asked to support as part of the EVS...